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Customer Value Representative

2 months ago


Elizabeth Downs, South Australia Dental Corporation Full time
About the Role

We are seeking a skilled and customer-focused individual to join our team as a Customer Value Specialist. In this role, you will be responsible for providing exceptional customer service and support to our members, helping them to understand the value and benefits of our health and wellbeing products.

Key Responsibilities
  • Provide personalized recommendations for health and wellbeing products based on customer needs and preferences.
  • Develop and maintain relationships with customers to promote the Bupa brand and products.
  • Assist existing members with day-to-day transactions and ensure they understand the full value of their health insurance product.
  • Identify and resolve customer concerns and needs, providing solutions and education on available benefits.
What You'll Enjoy

We offer a supportive and collaborative work environment, with opportunities for career development and growth. Our comprehensive global health and wellbeing program, Viva Healthier and Happier, provides benefits for all employees, including mental and physical health support, financial wellbeing, and more.

As a Customer Value Specialist, you will have access to classroom training, e-Learning, and on-the-floor product knowledge training, as well as our state-of-the-art knowledge base, Know-It. Our dedicated Store Managers will support you to excel in your role and achieve your career goals.

What We Offer

We are an equal opportunity employer, committed to ensuring equality in recruitment, development, retention, and promotion of staff. We encourage people from all backgrounds to apply and offer a range of benefits and support to help you thrive in your role.