Customer Value Specialist

5 days ago

Elizabeth Downs, South Australia Dental Corporation Full time
A career at Bupa is more than just a job. At Bupa, we believe in being good people and helping others whenever we can. This includes our customers, communities, and our people. We support our employees to be the best version of themselves, physically and mentally, so they can be the best support for our customers. Because if our customers deserve outstanding care, then so do you. The heart of the role is to provide individual recommendations of the most suitable health and wellbeing products based on the customer's needs, showcasing the value and benefits of these products for easy decision making. You will work within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members. Taking a 'customer first' approach, you will assist our existing Bupa members in their day-to-day transactions, ensure the customers understand the full value of their health insurance product, provide solutions to any identified concerns or needs, and educate members on all the benefits they can access. We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people's health, wellbeing, and futures, our health is the most important thing we have, and at Bupa, caring is at the centre of everything we do – helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier – our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health – from mental and physical, to financial, social, and environmental wellbeing. Through the Viva Healthier and Happier program, we're providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves. We believe in giving you room to grow. At Bupa, you get the best of both worlds – support when you need it and plenty of space for personal development. Dedicated Store Managers will support you to excel in your role. You'll have access to classroom training, e-Learning, and on-the-floor product knowledge training, as well as to our state-of-the-art knowledge base, 'Know-It'. When you join our retail team, your first 4-6 weeks are dedicated to full-time training (business hours). Everyone who makes it through to offer will be required to complete a background check which includes a police check. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation, or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.

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