Customer Service Representative

1 month ago


Capalaba, Queensland, Australia RACQ Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Engagement Consultant in Capalaba. As a key member of our team, you will be responsible for delivering exceptional customer service experiences for our members, providing tailored solutions across a range of assistance, insurance, and banking products and services.

Key Responsibilities
  • Provide exceptional customer service experiences for our members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Deliver tailored solutions across a range of assistance, insurance, and banking products and services, ensuring that our members receive the best possible outcomes.
  • Work collaboratively with colleagues to achieve team goals and objectives, sharing knowledge and expertise to drive business success.
  • Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
What We Offer

As a Member Engagement Consultant with RACQ, you will enjoy a range of benefits, including:

  • A competitive rate of pay, including superannuation and penalty rates.
  • A 6-month fixed-term contract, with opportunities for extension or permanent employment.
  • A comprehensive training and development program, designed to equip you with the skills and knowledge needed to succeed in your role.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to a range of employee benefits, including financial rewards, discounts on products and services, and opportunities for professional development.
About Us

RACQ is a leading provider of financial services, insurance, and assistance products to Queenslanders. We are committed to delivering exceptional customer experiences, while also making a positive impact on our community. Our values of integrity, respect, and excellence guide everything we do, and we are passionate about building a diverse and inclusive workplace that reflects the communities we serve.



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