CTP Specialist

6 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $67,500

Customer Service Role

We are seeking an experienced customer service professional to join our dynamic team.

The successful candidate will play a crucial role in delivering exceptional customer service by providing efficient solutions to customer enquiries, handling CTP insurance product inquiries via telephone, and exceeding customer expectations.

Key Responsibilities:

  • Receiving a high volume of inbound calls regarding AAMI, GIO, Apia & Shannons CTP insurance products
  • Delivering excellent customer service by providing efficient solutions to customer enquiries
  • Handling CTP enquiries via telephone, listening actively, building trust, and asking relevant questions to exceed customer expectations

Requirements:

  • Possession of a passion for delivering exceptional customer service with demonstrated experience in customer service roles
  • Proficiency in using computer systems and ability to navigate multiple systems
  • Strong verbal communication skills to listen, build rapport, and convey complex information effectively
  • High level of resilience, empathy, and adaptability to handle various customer situations

Benefits:

  • Salary and employee benefits designed to support, empower and reward employees
  • Opportunities for self-development and enhancing skills and capabilities in the role
  • A collaborative work environment that prioritises people, customers, risk, and performance

About Us:

We help Australians build futures and protect what matters. We bring peace of mind and make life simpler for our customers.

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