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Business Relationship Manager
2 weeks ago
**Job Description**
A Business Relationship Manager plays a vital role in driving customer advocacy by being an empowered case resolver for customer servicing enquiries. This position requires a collaborative and fast-paced culture, with the ability to align to local teams and build relationships with customers through retaining local knowledge.
The ideal candidate will possess a tertiary qualification in Banking & Finance or a business-related discipline, with exceptional customer service skills and knowledge of digital platforms and customer self-service channels. Financial analysis ability and a willingness to further develop business and financial acumen are also essential.
Key Responsibilities:
- Align to local teams and build relationships with customers through retaining local knowledge.
- Drive customer advocacy by being an empowered case resolver for customer servicing enquiries.
- Support Relationship Managers to complete customer servicing tasks and maximize utilization of value chain stakeholders to assist in the timely completion of customer requests.
- Be accountable for customer adoption of digital channels including education of customers to transition to self-servicing channels to simplify customer banking.
- Be the Centre of Excellence for onboarding new to bank customers and completion of KYC requirements including accountability for quality and time to cash metrics.
- Identify ways in which we can continue to meet or better support our customer needs through engagement with our specialist bankers.
- Proactively manage Term Deposit Rollovers and the opening of new Term Deposit Accounts.
- Provide a concierge service for the Business Bankers for customer calls and emails and be empowered to deliver first point resolution.
- Assist Bankers with asset finance quotes, documentation, and payout information for customers.
