Enterprise Business Outcomes Specialist

3 days ago

Canberra, ACT, Australia Teradata Full time
Unlock Customer Success with Data-Driven Insights

We are seeking an experienced Customer Success Manager to join our team at Teradata. As a strategic customer-facing position, this role will be focused on driving increased adoption of our technologies and customer value realization of their investment.

The ideal candidate will have a keen interest in and understanding of developments in data and analytic technologies, as well as 5+ years of experience in customer-facing roles such as pre-sales, consulting, or software sales. They will also have experience promoting analytic solutions for large enterprises and possess a good understanding or exposure to Cloud technologies such as AWS, Azure, and Google Cloud.

This is a highly respected role that requires strong analytical and problem-solving skills, excellent organizational and interpersonal skills, and the ability to develop relevant and actionable success plans. The successful candidate will partner internally to ensure successful delivery of related services and support functions.

Key Responsibilities:
  • Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within assigned accounts.
  • Develop and establish new relationships with both business and IT decision makers (up to C-suite) to drive growth and adoption of current investment, while identifying upselling and expansion opportunities.
  • Drive utilization and feature adoption of Teradata software and services by positioning new features to enhance current and new analytical applications in pursuit of delivering additional customer outcomes.
  • Educate customers on how to use Teradata solutions to solve their most demanding business issues.
  • Be responsible for executing on the Net Promoter Score Survey and CSAT to the customer, ensuring we have both adequate feedback and follow-up on detractors to better understand how to serve our customers better.

As a Customer Success Manager at Teradata, you will work with many of our customers who rank among the best and largest in their industry, including leading financial institutions, manufacturers, telcos, retailers, airlines, and major government entities. This role reports to the Director, Customer Success based in Melbourne.

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