Supply Chain Coordinator

6 months ago

Bella Vista, Australia Givaudan Full time

Step into our world of creativity and joy

Supply Chain Coordinator
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their best-in-class processes and procedures. There’s many to learn from, with high-performing leaders and caring colleagues to explore ideas and ambitions with. Every day, your energy, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.- The Supply Chain Coordinator role is the central link between the customer, Supply Chain & Operations, Sales Team and GBS to ensure client's requirements are met in the most efficient and cost-effective way. Build strong relationship with customer, act as the voice of the customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.**Core Responsibilities**
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate
- Actively work with the customer care team on customer intimacy and delivering superior customer experience
- Day to day communication and collaboration with customers, Operations, Sales and GBS (Givaudan Business Solutions) Teams
- Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
- Prepare debit and credit notes
- Process quality notifications and customer returns
- Manage customer expectations and building strong relationships
- Proactively collect customer forecast and enter into IBP tool
- Collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings
- Proactively ask for and act upon Customer feedback
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
- Provide coverage and support accounts for other team members as necessary
- Identify the right communication method based on the sense of urgency and issue
- Knows how to diffuse a difficult situation and get resolution with the customers
- Participate in customer visits and presentations when required
- Work under the standards of quality, safety and industrial hygiene and good practices.
- Inventory and aged stock management
- Coordinate shipping of products, including method of transport, pick-up times and carriers to meet required shipping and delivery dates.
- Communicate all customer-specific requirements to distribution/shipping personnel to ensure that shipments are processed on time and as per customer expectations.
- Liaise with Quality Control to validate conformity of materials to be shipped.
- Assist in the development and implementation of written export transportation procedures and filing maintenance.
- Conduct systematic controls to ensure adherence to local and international transport and customs regulations as well as Company policies and procedures.

**Technical Skills**
- Excellent Interpersonal and Communication Skills
- Proven Success in Customer Relationship Management
- Basic Knowledge of SAP or Order Entry Systems
- Basic Inventory Management knowledge
- Microsoft Office Expertise
- Basic negotiation skills
- Understanding of Incoterms and Shipping Terminology

**Who are we looking for?**
- We are looking for someone with the following competencies:
- Customer focus
- Action oriented
- Time management
- Written communication & Listening Skills
- Relationship management (Customer / Peers / Key Internal Stakeholders)
- Conflict management
- Informing
- Problem solving
- Business acumen

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
- You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
- Every essence of you enriches our world.
- Diversity drives innovation and creates closer connections with our employees, customers and partners.
- Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.**Remote working**:Hybrid

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