Senior IT Solutions Architect

1 month ago

Melbourne, Victoria, Australia John Holland Full time

About John Holland

We transform lives through our work. Our purpose is to make a positive impact on the people we serve, our employees, and the communities we operate in.

At John Holland, we have deep experience and capability, combined with a genuine care for creating better lives for people along the way.

Join us as part of a team that thrives on overcoming challenges and transforming lives for good.

About the IT Team

We are at the forefront of AI in construction and undertaking a large digital transformation. Our internal IT team is focused on driving John Holland's next evolution through service delivery excellence, optimised infrastructure, secure technology, innovative solutions, data-driven culture, and best-in-class digital experiences.

About the ServiceNow Developer Role

We're looking for an experienced Senior ServiceNow Developer to join our IT team based out of the state-of-the-art Flinders Gate office in Melbourne.

This role will play a pivotal part in designing, developing, and implementing ServiceNow solutions to support business processes and improve efficiency within John Holland. You will collaborate closely with business stakeholders, Enterprise Architecture, and other technical teams to deliver high-quality and innovative ServiceNow solutions.

Key Responsibilities

  • Design, develop, and implement ServiceNow applications, including custom scripts, workflows, reports, and integrations.
  • Utilise ServiceNow best practices and coding standards to ensure maintainability and scalability.
  • Collaborate with business analysts to understand requirements and translate them into technical specifications.
  • Participate proactively in agile ceremonies, including stand-up meetings, story grooming sessions, and team retrospectives.
  • Own and lead troubleshooting issues, identifying root causes and working with developers/architects to address issues in a timely manner as required.

ServiceNow Administration

  • Manage ServiceNow instances, including user administration, security configuration, and system upgrades.
  • Monitor system performance and troubleshoot issues.

Integration

  • Integrate ServiceNow with other enterprise systems using APIs, web services, and other integration technologies.
  • Develop and maintain integration workflows and data mappings.

Problem Solving

  • Analyse and troubleshoot complex technical issues related to ServiceNow applications and integrations.
  • Identify root causes and implement effective solutions.

Innovation

  • Stay updated on the latest ServiceNow features and best practices.
  • Research and implement new technologies and methodologies to enhance ServiceNow capabilities.

About the Ideal Candidate

We're looking for a highly skilled ServiceNow developer with a strong understanding of ServiceNow architecture, components, and best practices. You'll have experience with ServiceNow workflows, business rules, and UI policies, as well as knowledge of ServiceNow integration technologies and DevOps practices.

You'll have excellent problem-solving and troubleshooting skills, enjoy working collaboratively, and foster effective relationships with people at all levels both internally and externally.

What We Offer

We're committed to building a diverse workforce and strongly encourage applications from First Nations people, women, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers, and people who identify as LGBTI+.

We offer:

Competitive remuneration package, including salary continuance and salary sacrifice packaging options available.

Great leave benefits, including 18 weeks paid parental leave with superannuation and up to an extra 18 weeks of superannuation paid on further periods of unpaid parental leave, multicultural leave exchange, and two additional John Holland Days to prioritise health and wellbeing.

Career progression opportunities underpinned by our exciting pipeline of work, allowing you to work on iconic projects shaping cities and communities.

Learning and development opportunities where you'll have access to emerging talent programs, career pathways, technical training, and leadership development opportunities.

Inclusion and diversity is core to how we work and operate at John Holland, evident in our commitment to being an employer of choice, supported by our Gender Equality Strategic Plan and inclusion networks.

Flexible working arrangements tailored to your needs, combining flexibility with productivity to achieve a healthy work-life balance.

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