IT Service Desk Support Specialist

2 weeks ago

Canberra, ACT, Australia beBeeIT Full time $93,223 - $104,558
Job Title: IT Service Desk Support Specialist

This role is responsible for resolving advanced IT issues and providing in-depth support for escalated incidents.

  • Main Responsibilities:
  • Provide technical assistance to IT teams, focusing on troubleshooting and resolving complex technical challenges
  • Collaborate with colleagues to implement solutions that align with organisational goals
  • Mentor junior staff members to enhance their problem-solving skills and knowledge
  • Participate in process improvements and implement changes to enhance service delivery
  • Assist in managing and configuring IT tools such as ServiceNow and Jira

Key Requirements:

  • Technical Expertise:
  • Deep understanding of IT systems, including cloud services and system configurations
  • Familiarity with ITSM processes and tools
  • Ability to analyze complex technical issues and develop effective solutions
  • Communication Skills:
  • Excellent verbal and written communication skills, with the ability to convey technical information effectively
  • Strong interpersonal skills, with the ability to collaborate with diverse stakeholders

Why You'll Thrive:

  • You're a skilled problem-solver with a passion for delivering high-quality results
  • You have excellent communication and collaboration skills, with experience working in a team environment
  • You're able to think critically and develop innovative solutions to complex technical challenges

  • Service Desk Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeSupport Full time $80,000 - $100,000

    Job Description:We are seeking a skilled professional to fill the role of Service Desk Support Specialist. The successful candidate will be responsible for providing timely and effective support to clients, ensuring that their queries are addressed efficiently and effectively.The ideal candidate will have a strong background in IT, with experience in...

  • Service Desk

    2 weeks ago

    Canberra, ACT, Australia National Library Of Australia Full time

    My Forms- My Tests- My Interviews- My Details**APS 6 - Program Manager, Service Desk**:- A great opportunity to influence and support Library staff utilising your superior technical and problem-solving skills- Manage the general day-to-day issues that arise in a technical support team by setting its priorities through rostering and providing support to...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Genesis It&T Pty Ltd Full time

    **Permanent Full Time**:- **Global IT Company / Federal Government Client**:- **NV1 clearance is required**A leading global ICT organisation is currently seeking a Junior Service Desk Analyst to perform level 1 IT support services for a large federal government environment based in Canberra ACT.**Key Responsibilities**:- All Incidents, Queries, Complaints,...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia It Alliance Australia Full time

    One of our **Federal Government** clients is looking for** **in.**We are looking for the following Skills/Experience**:- Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.- Proven ability to communicate effectively whilst...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia It Alliance Australia Full time

    One of our **Federal Government** clients is looking for** **in.**We are looking for the following Skills/Experience**:- Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.- Demonstrated personal integrity whilst achieving results...

  • Service Desk Analyst

    7 days ago

    Canberra, ACT, Australia It Alliance Australia Full time

    Canberra**Australian Electoral Commission**One of our **Federal Government** clients is looking for **Service Desk Analyst **in **Canberra**.****We are looking for the following Skills/Experience**:- Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.- Demonstrated...

  • IT Service Desk Professional

    2 weeks ago

    Canberra, ACT, Australia beBeeTechnical Full time $118,887 - $153,999

    Key Performance Indicators for this role include:Managing and coordinating service desk processes through the resolution of complex service desk enquiries.Providing timely responses to service issues and requests in a concise manner.Maintaining adherence to IT Security and Change Management Policies.Service Delivery ExpertiseTroubleshooting technical issues...

  • Service Desk Quality Assurance Specialist

    1 week ago

    Canberra, ACT, Australia beBeeQualityAssurance Full time $85,000 - $115,000

    Service Desk Quality Assurance SpecialistThis role involves monitoring interactions between Service Desk agents and End Users, providing coaching to improve performance, and suggesting quality enhancements.Key Responsibilities:Consistent monitoring of Service Desk agent interactions.Cross-functional collaboration to drive results.Coaching agents for improved...

  • Service Desk Support

    2 weeks ago

    Canberra, ACT, Australia Fujitsu Full time

    **SERVICE DESK SUPPORT OFFICERS****We are Fujitsu**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.**About the...

  • IT Service Desk Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeSupport Full time $84,927 - $90,696

    About this RoleWe are seeking a talented and proactive IT Service Desk Level 1 Support specialist to join our team.This role involves being the first point of contact for resolving technical issues and managing service requests. You will work within a dynamic IT environment, assisting users with common IT and cloud-based service enquiries and ensuring smooth...