Customer Service Leader

Who we areService Victoria is an Administrative Office within the Department of Premier & Cabinet charged with simplifying, improving and modernising essential government transactions and delivering customer service. We are working hard to deliver a customer service system around what Victorians want and need, rather than what works for government. We know...

Job OverviewThe role of Team Manager in our organization requires a seasoned leader to oversee contact centre operations, ensuring seamless delivery of services to consumers. This position demands sound knowledge of relevant legislation and policies, coupled with excellent leadership and people management skills.Key responsibilities include coaching and...

**VPS2 Customer Experience Officer (CXO) | Work Location**: Ballarat CBD | Full Time- Fixed Term (12 months) | 7.6 hours per day between 8am- 8pmWho we areService Victoria is an Administrative Office within the Department of Premier & Cabinet charged with simplifying, improving and modernising essential government transactions and delivering customer...

Automotive Service LeaderThe ideal candidate will have a minimum of 2 years of store or service management experience, general automotive knowledge, leadership ability, and a valid driver's license.In this role, you will oversee and direct all service department activities, including supervising up to ten employees, inspecting technicians' work, maintaining...

Who we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

Who we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

Leadership Opportunity in Customer ServiceThe Team Leader will lead a team of customer service representatives, ensuring timely and accurate processing of all orders daily. They will drive continuous improvement initiatives to minimize inefficiencies in the order entry process, resolve customer escalations promptly and effectively, and review and report on...

CompanyLocated in Ballarat, JK's client is seeking enthusiastic Customer Service Officers to join their growing team. Specialising in inbound call centre support for the telecommunications industry and ranked number one for customer satisfaction, they are committed to delivering exceptional service and efficiency as they continue to expand. The Role:As a...

**Customer Requests Team Leader**:- Ballarat, VIC, AU, 3000**About us**:CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and...

What we are looking for (Key Selection Criteria)Desired Skills & Qualifications- Previous experience in a customer support-related role supporting multiple communication channels, including live chat and phone support- Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded)- Previous experience utilising...