Village Operations Manager
7 days ago
About the Role
This is an exciting opportunity to join ISS Integrated Serv P/L as a Village Manager, responsible for the overall efficient running of our village operations. Reporting directly to the Key Account Manager, you will be responsible for managing the client relationship at a site level and delivering contract compliance, ensuring facilities are managed to an exceptionally high standard and delivering an exceptional 'customer experience' through a highly engaged team.
Key Responsibilities
- Have a comprehensive understanding of hospitality services in a camp/village operations setting
- Understand all aspects of the service delivery requirements within the contract and execute these within the village operations.
- Deliver strong leadership and people management capability.
- Ensure effective and efficient delivery of service to a high standard across the village operations
- Maximise revenue opportunities and maintain strict cost control measures
- Ensure adequate resourcing and rostering for all services to be delivered at site
- Ensure a strong site safety culture and compliance with Standard Operating Procedures (SOP's)
- Foster a strong reward and recognition culture
- Support the ongoing development of your team to promote a flexible work environment where cross-skilling and upskilling of the team is valued
- Ensure employee performance management is undertaken following established policies and procedures
Our Benefits
- All flights to and from site, and all meals and accommodation whilst onsite paid for
- Values based positive company culture, with a caring and energetic team
- Purposeful and rewarding work with a competitive salary
- Access to staff discounts with wide range of companies
- Ongoing learning and development opportunities
- Internal opportunities within our global organization
Minimum Criteria
- Proven experience managing mining camp/village operations or an extensive hospitality management background
- Demonstrated motivated, inspirational and effective leadership skills
- Ability to manage and develop a team of ~40 employees
- Ability to undertake regular travel to site as per FIFO roster
- Demonstrated customer service ethic
- Knowledge of health & safety requirements and delivery of strong safety culture outcomes
- Solutions focused - proven ability to adapt and maintain a flexible approach to changing needs or priorities.
- Organised – outcome and deadline oriented.
- Effective communication and consultation with broad range of internal and external stakeholders.
- Well-honed customer relationship skills.
- Strong communication skills - verbal, written and presentation
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