Customer Success Technologist

4 days ago

Canberra, ACT, Australia beBeeCustomer Full time $100,000 - $150,000
Technical Account Manager

As a Technical Account Manager, you will have the pleasure of leveraging both your technical and communication skills to help our customers achieve their full potential through the adoption of our technology.

The role is focused on driving outcomes, not just activity, helping our customers to effectively consume and gain value from our solutions.

You will interact daily with your assigned customers and make a real impact in their success as a business.

Success in this role includes completing a well-organized five-week onboarding plan, developing and maintaining deep technical knowledge and skills for a given technology area, articulating long-term and short-term customer goals, establishing a long-term relationship with customers, and providing project leadership and architectural guidance.

The work involves collaborating with the broader account team and specialists to deliver technology roadmaps and assessments, provide solution guidance and best practices review, optimize operations, and provide industry insights and benchmarking.

Required Skills:

  • Strong technical knowledge and skills
  • Excellent communication and collaboration skills
  • Ability to drive outcomes and measure results
  • Experience working with customers and delivering technical solutions
  • Knowledge of technology trends and industry developments

Benefits:

  • Opportunity to work with a leading technology company
  • Chance to make a real impact in customers' success
  • Collaborative and dynamic work environment
  • Professional growth and development opportunities

Others:

  • Must be willing to travel regularly to meet with customers
  • Must be able to work in a fast-paced environment

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