Director of Client Outcomes
6 days ago
Driving customer success is a challenging yet rewarding role that requires leadership, strategic thinking, and strong communication skills.
As a key member of our team, you will be responsible for managing a high-performing Customer Success and Training teams to drive engagement, adoption, retention, and portfolio growth.
- Lead and manage the day-to-day performance of the Customer Success and Training teams.
- Review and optimise business processes to enhance customer outcomes and employee experience.
- Motivate, coach, and develop a high-performing, inclusive team to deliver against customer success metrics.
To succeed in this role, you will need a proven track record in customer success or similar SaaS/PropTech environments, strong knowledge of customer onboarding, engagement, utilisation and retention strategies, and excellent written and verbal communication skills.
- Strong knowledge of customer onboarding, engagement, utilisation and retention strategies.
- A well-established industry network with the ability to build advocacy and influence.
- Demonstrated success in driving customer growth, adoption, and revenue outcomes.
Our ideal candidate is proactive, adaptable, and always looking for ways to improve. If you are passionate about delivering exceptional customer experiences and have a strategic mindset, we want to hear from you
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