Client Services Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $105,000
Client Services Specialist

This role offers the chance to make a significant impact in customers' lives by delivering top-notch customer service and continually expanding your professional expertise.

We are seeking a skilled Client Services Specialist to join our team. As a Client Services Specialist, you will be responsible for providing seamless end-to-end customer experiences by advising on appropriate products and services. You will also be expected to embody the brand's values and liaise directly with customers.

The ideal candidate will have a proven track record in delivering exceptional customer experiences gained in sales, hospitality, or retail environments. They should have a desire to develop their skills and knowledge in the financial sector and advance their career. The ability to understand and provide solutions to meet individual customer needs is essential. A passion for delivering outstanding customer service, multitasking, and strong attention to detail are also required.

As an employee of the organization, you'll have access to tailored professional development opportunities, competitive remuneration, an embedded flexible working culture, and a range of benefits. These include market-leading subsidised private health cover, enhanced parental leave and support when returning to work, subsidised banking products and services, bonus leave days, and wellness programmes including discounted gym memberships.

  • Advise customers on suitable products and services
  • Embody the brand's values and interact directly with customers
  • Introduce, promote, and assist customers with digital banking solutions
  • Contribute to fulfilling customers' needs by providing personal banking products and services with a customer-centric approach
  • Manage customer feedback and enquiries

To succeed in this role, you will need:

  • A proven track record in delivering exceptional customer experiences gained in sales, hospitality, or retail environments
  • A desire to develop your skills and knowledge in the financial sector and advance your career
  • Ability to understand and provide solutions to meet individual customer needs
  • A passion for delivering outstanding customer service
  • A proven ability to multitask and strong attention to detail

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