Service Delivery Director
7 days ago
At Hexagon, we are seeking a skilled Service Delivery Director to join our Asset Lifecycle Intelligence division. As a key member of our team, you will be responsible for delivering exceptional service and creating lasting value for our clients.
Main Responsibilities
- Relationship Management: Develop and maintain strong relationships with assigned customers, ensuring seamless service delivery and fostering trust.
- Service Quality: Collaborate with internal teams to ensure services meet contractual expectations and drive continuous improvement.
- Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and ensure effective communication for post-incident reviews.
- Performance Metrics: Monitor and report on service delivery performance, meeting customer expectations, and driving future demand.
About You
- Education: A degree or diploma in a related field, such as Computer Science or Information Technology.
- Experience: At least 8+ years of experience in a relevant industry or role, preferably within a Managed Services Provider.
- Certifications: ITIL framework (MIM, Incident, Change, Release, Problem Management) and familiarity with ITSM tools like ServiceNow and other Service Management tools.
- Skills: Excellent analytical, organizational skills, and excellent communication/interpersonal skills.
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