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Service Delivery Director

2 weeks ago

Perth, Western Australia Theprobegroup Full time
Let's Work Together

We're The Probe Group, a forward-thinking organisation that prioritises operational excellence and exceptional customer service. We're searching for an experienced Operations Manager to lead our team in Joondalup, Perth.

Your Key Responsibilities

  • Strategic Oversight: Oversee daily operations, ensuring efficient workflow and achievement of client Key Performance Indicators (KPIs).
  • Leadership and Coaching: Mentor and guide a team of Team Leaders, empowering them to deliver exceptional results.
  • Performance Enhancement: Monitor and improve team and individual performance, fostering a culture of continuous learning and improvement.
  • Customer-Centricity: Prioritise customer satisfaction and exceed client expectations through effective relationship-building and issue resolution.

About You

  • Natural Born Leader: A seasoned leader with a talent for inspiring and motivating teams.
  • Collaborative Mindset: An open-minded individual who thrives on collaboration and teamwork.
  • Strong Analytical Skills: Adept at interpreting data, identifying trends, and implementing process improvements.