Career Opportunities: Transition Study Plan Officers

1 week ago

Adelaide, South Australia beBeeTransition Full time $75,000 - $97,000
Transition Study Plan Officer

This is a pivotal role within the Integration Management Office, where you will collaborate closely with Transition Support Advisors to resolve complex problems and interact effectively with colleagues across multiple institutions.

About the Role:

  • Review and verify the accuracy of study plans, aligning them with student transition principles and schedules.
  • Utilise existing student systems and CRM platforms to complete transition study plans across both foundation institutions.
  • Identify, investigate and resolve intricate issues and escalate transition study plan or data related issues as needed for prompt resolution.
  • Develop comprehensive transition study plans for students enrolled in multiple programs or other unique scenarios while monitoring responses to study plan inquiries.
  • Foster a highly responsive, customer-focused and performance-driven service culture while adhering to transition principles, multi-campus operations and team collaboration.

Key Skills and Qualifications:

  • Exceptional written and verbal communication skills, with the ability to explain complex processes clearly to diverse audiences.
  • Demonstrated experience managing a variety of administrative tasks efficiently and with attention to detail, meeting deadlines and maintaining accuracy.
  • Able to build and maintain positive relationships with stakeholders, including customers and colleagues.
  • Proficiency in using CRM systems, databases and standard office software, with flexibility to adapt to new systems and changing priorities.

About the Student Experience & Administration Domain:

The Student Experience & Administration (SEA) Domain is responsible for ensuring that the institution is equipped with a full range of student services, from enrolment and orientation to student support services and library functions, to completions and graduations.

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