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Customer Success Manager

3 weeks ago

Melbourne, Victoria, Australia Servicenow Full time

At ServiceNow, we're committed to making the world work better for everyone.

About the Role

The Senior Manager, Customer Excellence, ANZ Area Lead will be responsible for ensuring the success, growth, and retention of customers within the ANZ region. This role requires a strong leader who can inspire, mentor, and develop a team of Customer Success professionals to maximize customer value realization, drive adoption, and support risk mitigation.

Key Responsibilities:

  • Lead and develop a team of Customer Success professionals to ensure alignment between Customer Success, Delivery, Success Centers, Services Sales, and Renewals teams.
  • Navigate complex customer landscapes, mitigate risks, and influence key stakeholders to maintain strong, long-term relationships.
  • Act as post-sales counterpart and point of contact for the aligned Sales area leader.

Requirements

To be successful in this role, you'll need:

  • A track record for building and growing a world-class organization through talent acquisition, onboarding, and retention.
  • Proven market experience for the nominated Area or Region.
  • Experience with the enterprise and demonstrated leadership to make rapid decisions and problem-solving in this environment.

What We Offer

We're proud to offer a dynamic and inclusive work environment that fosters collaboration, innovation, and growth. As a member of our team, you'll have access to:

  • Opportunities to work on high-profile projects and collaborate with cross-functional teams.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous retirement savings plan and stock option program.