Customer Success Manager

3 weeks ago

Melbourne, Victoria, Australia Six Degrees Executive Full time

The Client
Our client, a global player in the Med-Tech sector, has grown significantly in recent years through strategic acquisitions. This has enabled them to offer a broad range of server-based and cloud-based healthcare practice management software to their customers. Due to continued growth in the local market, we are supporting them in recruiting a Customer Success Manager.

About the Position
This Customer Success Manager will drive customer success, retention, and revenue growth by ensuring clients maximize product value through expert guidance and proactive engagement. This is achieved by leading clients through success journeys, providing tailored consultations, and identifying growth opportunities. The CSM ensures seamless onboarding and long-term satisfaction through ongoing support, product feedback, and strategic collaboration.

  • Drive customer success and retention: Guide client success journeys, provide expert consultations, and identify upsell/cross-sell opportunities.
  • Provide expert client engagement: Utilize various tools for proactive engagement, respond to client alerts, and foster strong client relationships.
  • Strategic product collaboration: Provide product feedback, support onboarding, and contribute to product enhancement.
  • Ensure client satisfaction and advocacy: Facilitate onboarding, present workshops, and contribute to special projects.
  • Contribute to business growth: Leverage client advocates, participate in meetings, and drive new business opportunities.
About You
The successful candidate will display a dynamic, results-oriented spirit and demonstrate a proven track record of driving customer success, as well as the following attributes:
  • Proven experience in customer success management or a similar/relevant SaaS industry.
  • Strong technology proficiency (Gainsight, HubSpot, etc.).
  • Excellent communication, relationship-building, and problem-solving abilities.
  • Demonstrated ability to manage tasks, prioritize, and work collaboratively.
  • Results-oriented, resilient, and committed to continuous improvement and customer service. Ability to consult with and interpret client needs and expectations.
Click on the APPLY button or contact Mark Yeoman at Six Degrees Executive on 0483927123 for a confidential discussion.

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
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