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Strategic Insights Manager

2 months ago

Sydney, New South Wales, Australia Qantas Full time
About the Role

We are seeking a highly skilled Strategic Insights Manager to join our team at Qantas Loyalty. As a key member of our data and analytics capability, you will be responsible for developing high-impact customer insights related to customer behaviours across and within our loyalty partners and businesses.

Using complex data analytics and modelling, you will identify opportunities to increase customer engagement and profitability via improvements to the Qantas frequent flyer program. You will work closely with senior Qantas Loyalty management and the Senior Manager of Strategic Insights to form recommendations on key strategic issues relating to the Qantas Hotels & Holidays businesses and other group-wide initiatives that impact Qantas Frequent Flyer members.

Key Responsibilities
  • Develop and implement data-driven insights and recommendations to drive business growth and customer engagement
  • Collaborate with cross-functional teams to identify and prioritize business opportunities
  • Design and deliver complex data analytics and modelling solutions to support business decision-making
  • Communicate insights and recommendations to senior stakeholders in a clear and concise manner
  • Manage and prioritize multiple competing tasks and projects for different stakeholders
What We Offer

As a Strategic Insights Manager at Qantas, you will have the opportunity to work with a talented team of professionals who are passionate about data and analytics. You will be supported from day one with on-the-job training and coaching, as well as access to our formal training opportunities. Our employee benefits program offers a range of perks, including heavily discounted air travel, flexible leave options, and access to thousands of rewards.

We are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.