Client Relationship Manager

4 days ago


Parramatta Park, Queensland, Australia West Recruitment Pty Ltd Full time

Job Responsibilities

This Estimator/Inside Sales Support role involves supporting Business Development Managers with named accounts, preparing and following up quotes for job opportunities and being the primary in-house contact for these accounts.

Key responsibilities include:

  1. Qualifying and researching job requirements for all inbound leads, and preparing job quotes for clients.
  2. Proactively following up opportunities after quoting, completing all Pipedrive activities and following up until won or lost.
  3. Building and maintaining strong relationships with named accounts.
  4. Providing customers with accurate pricing and stock level data.
  5. Maintaining a positive working relationship with named accounts while building relationships with new customers whenever possible.
  6. Coordinating and preparing tenders, proposals and agreements.
  7. Submitting regular reports on customer sales and forecasting.
  8. Assisting with answering inbound calls and assisting clients with product-related questions.

Desirable skills and qualifications include:

  • Experience within a similar industry and with an SME.
  • Strong estimation and quote formulation skills.
  • Excellent customer service skills.
  • Effective written, presentation and oral communication skills.
  • Strong organisational, project and time management skills.
  • Excellent analytical and problem-solving approach.
  • Attention to detail.
  • Ability to communicate technical product details.


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