Logistics Supply Chain Expert
3 weeks ago
About efm Logistics
We are a leading 4PL provider in Australia & NZ, dedicated to delivering a no better logistics experience. Our team of experts designs, builds, manages and provides integrated, optimised supply chain solutions.
Role Overview
We are seeking a solution-focused Account Manager to partner with customers, find solutions and deliver efficiencies within their supply chain. As an Account Manager at efm, you will develop a deep understanding of customer requirements and provide valuable insights and expertise to navigate the complexities of the logistics environment.
Key Responsibilities
- Relationship Management: Build strong long lasting multi-level relationships with customers
- Project Coordination: Contact customers on a regular basis to ensure clarity on projects and timeline
- Operational Assistance: Provide operational assistance with an onsite presence
- Continuous Improvement: Provide continuous improvement from a business perspective and demonstrate understanding of our customer and market insights, including strategic consultancy
- Customer Experience: Deliver a no better experience resulting in the ongoing improvement of our NPS results
- Account Retention: Focus on delivering the best logistics experience at all aspects of the supply chain resulting in the retention and extension of accounts
- Performance Analysis: Provide insightful and value add reports and analysis on solution performance and opportunities for greater efficiencies
Requirements and Qualifications
- Process Focus: Strong process focus, specifically in relationship management
- Commercial Acumen: Deep understanding of commercial drivers of business
- Analysis and Problem Solving: Proven analysis, problem solving, decision making and negotiation skills
- Complex Scenario Navigation: Able to quickly navigate complex logistics scenarios and find the best solution
- Customer Centricity: Relentless passion for providing a no better customer experience
- Solution Orientation: A solution focused orientation
- Fast-Paced Environment: Enjoy working in a face pace and challenging environment
Benefits
- Attractive Remuneration Scheme: Attractive remuneration scheme, with uncapped earning potential
- Ongoing Professional Development: Strong focus on regular and ongoing professional development training, enhancing skills and career progression
- Dynamic Culture: A dynamic and empowering culture, where we challenge each other to do it better
- Industry Leader: An opportunity to be part of an industry leader
- Onsite Parking: Onsite parking
- Team Building Activities: Company functions and team building activities
- Corporate Social Responsibility: Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
Average Salary Range: $80,000 - $120,000 per annum
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