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Patient Access Liaison

2 weeks ago

Cleveland, Queensland, Australia beBeeCustomerService Full time $69,312 - $86,320
Job Description

We are seeking a dedicated and skilled professional to perform patient registration activities. The successful candidate will be responsible for interviewing patients, communicating effectively with them and their families, and navigating them through the registration process.

The ideal candidate will have strong interpersonal skills, be able to work well in a team environment, and possess excellent communication and organizational abilities.

Responsibilities:
  • Interview patients to obtain necessary information
  • Communicate effectively with patients and their families
  • Navigate patients through the registration process
  • Utilize resources and applications to accurately assign insurance plans and perform eligibility activities
  • Collect patient co-payments, co-insurances, and deductibles
  • Identify patients without insurance and provide financial assistance information
RequirementsQualifications:
  • High school diploma or equivalent required
  • Post high school level coursework in healthcare, accounting, business, public relations, or related field preferred
Experience:
  • One year experience performing customer service or general office support experience in any industry preferred
  • Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
Skills and Competencies:
  • Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity
  • Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
  • Excellent communication, organizational, and interpersonal skills
  • Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members
  • Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment
  • Attentiveness to detail
Benefits

We offer a competitive and comprehensive benefits program that includes:

  • Medical, dental, vision, life, paid time off, and other benefits
  • Basic Life and Accidental Death & Dismemberment (AD&D) insurance
  • Supplemental Life and AD&D insurance
  • Dependent Life Insurance
  • Short-Term and Long-Term Disability
  • Accident Insurance, Hospital Indemnity, and Critical Illness
  • Retirement Savings Plan
  • Flexible Spending Accounts - Healthcare and Dependent Care
  • Employee Assistance Program (EAP)
  • Identity Theft Protection
  • Pet Insurance
  • Education Assistance
  • Daily Pay

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Job Function: Health Care Provider

Industries: Hospitals and Health Care