Patient Access Liaison I

2 weeks ago

Cleveland, Queensland, Australia Summa Health Full time
Overview

Patient Access Liaison I - Sameday Surgery Center, Akron Campus

Full Time: 40 Hr Week, 9:00am-5:30pm, Monday-Friday

Base pay range: $17.43/hr - $20.92/hr

Summary

Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient signs/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health.

Minimum Qualifications
  • High school diploma/GED required
  • Post high school level coursework in healthcare, accounting, business, public relations or related field preferred
Experience and Training Required
  • One (1) year experience performing customer service or general office support experience in any industry preferred
  • Call center or contact center experience preferred
  • Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
Other Skills, Competencies and Qualifications
  • Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity
  • Proficiency with keyboard accuracy and Microsoft Office (Excel, Word, Outlook)
  • Demonstrates communication, organizational and interpersonal skills
  • Ability to work well within a team, accept feedback, support team goals
  • Ability to be highly motivated, work independently, make decisions, and perform in a fast-paced environment
  • Attention to detail
  • Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety
  • Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
  • Personal Attributes: Customer Focus, Adaptability, Ability to follow directions, Professionalism, Enthusiasm, Positivity, Integrity, Results-oriented
Level of Physical Demands
  • Ability to sit or stand for extended periods up to 12 hours depending on location
  • Work weekends, evenings, and holidays as assigned
  • Reliable transportation required
  • Ability to adjust work hours to meet business demands as required
Equal Opportunity

Equal Opportunity Employer/Veterans/Disabled

The salary range on this job posting is base salary exclusive of any bonuses or differentials. The range may vary by experience and location. Summa Health offers a comprehensive benefits program including medical, dental, vision, life, paid time off, and additional benefits as listed.

Benefits (selected)
  • Basic Life and AD&D
  • Supplemental Life and AD&D
  • Dependent Life Insurance
  • Short-Term and Long-Term Disability
  • Retirement Savings Plan
  • Flexible Spending Accounts – Healthcare and Dependent Care
  • Employee Assistance Program (EAP)
  • Identity Theft Protection
  • Pet Insurance
  • Education Assistance
  • Daily Pay
Employment type
  • Full-time
Job function
  • Health Care Provider
Industries
  • Hospitals and Health Care

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