Customer Service Representative
1 month ago
Job Summary
We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.
Key Responsibilities:
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
Requirements:
- Education: High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
About Marriott International
Marttiott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis.
Salary Estimate:
$40,000 - $60,000 per year, depending on location and experience.
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