Rostering Officer

1 month ago

Dowsing Point, Tasmania, Australia Nexus Inc Full time
About the Role

Nexus Inc is seeking a highly organized and empathetic Rostering Officer to join our team in Hobart and Burnie offices.

This is an exciting opportunity to work in a team responsible for the creation, maintenance, and coordination of accurate rosters across all sites.

As a Rostering Officer, you will ensure a favorable and constructive outcome for our clients by filling shifts in accordance with staff skills, experience, Enterprise Agreements, and Work Health and Safety requirements.

Key Responsibilities
  • Serve as the primary point of contact for all rostering enquiries.
  • Assist in the creation of roster templates with the Operations and Revenue teams to ensure the needs of our clients are met and staff are rostered in accordance with funding allocations, skills, and qualifications.
  • Ensure all rosters and shifts are compliant with the EA and WHS requirements.
  • Publish and maintain rosters for all sites, including contacting employees to fill vacant shifts for planned and unplanned absences.
  • Ensure all staff are checked in and out of shifts, investigating discrepancies to ensure the accurate and timely production of timesheets.
  • Ensure all staff are rostered for training as per the training schedule.
  • Communicate all roster changes with staff in a timely manner.
  • Follow policies and procedures and actively engage in continuous improvement.
About You

We are looking for a candidate with:

  • Demonstrated empathy and understanding of issues relating to people with disabilities, including those who have high support needs.
  • A positive, energetic, organized attitude, with an emphasis on excellent customer service.
  • Ability to work in a fast-paced team environment, and contribute with innovative, positive solutions.
  • Capacity to understand and prioritize urgent tasks, problem solve, and work effectively to achieve a solution to a critical situation. Ability to seek assistance and collaborate with the team when required.
  • Understanding of Client Relationship Management (CRM) systems with an emphasis on rostering and scheduling.
  • Ability to learn software and systems and use them efficiently to complete tasks (training and support provided).
  • High level of attention to detail and very high standards of accuracy.
  • Rostering experience (desirable).
Working with Nexus Inc

Nexus Inc is a not-for-profit organization that prides itself on its commitment to ongoing training for all of its staff and supports them in their learning and career progression.

We offer generous pay and leave benefits, and as a not-for-profit, we are FBT Exempt and can offer attractive salary packaging benefits.

We are an equal opportunity employer and encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander People, and people from diverse social and cultural backgrounds.

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