Freight Portfolio Manager

3 days ago


Gold Coast, Queensland, Australia beBeeLogistics Full time $65,000 - $70,000
Customer Service Specialist Role Overview

This is a dynamic opportunity to join our organization as a Customer Service Specialist. As part of our team, you will play a vital role in delivering exceptional logistics experiences.

Key Responsibilities:
  • Manage the day-to-day movement of freight within your portfolio to ensure seamless delivery
  • Provide valuable insights into customer freight and potential issues to support delivery of the best logistics experience
  • Review and report on daily freight movements to optimize efficiency
  • Resolve enquiries promptly to provide a superior customer experience
  • Elevate priority issues when required relating to all aspects of your accounts
  • Build long-term relationships with your dedicated account portfolio across various industries and national transport providers

To excel in this role, you'll require:

  • Tertiary qualification or 2+ years experience in Customer Service
  • Strong written and verbal communication, and problem-solving skills to navigate complex issues
  • Sound computer knowledge including experience with Microsoft Office Suite to enhance productivity
  • Resilience, passion, and ability to work at pace and under pressure to meet deadlines
  • A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
About Our Organization

We are a leading provider of integrated supply chain solutions in Australia and New Zealand, design, build, manage, and provide innovative solutions with over 200 industry experts driving growth and success.



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