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About Indie Campers
We're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric focus have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.
With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.
Our team is growing, and we're looking for a talented Account Manager & Acquisition Analyst to join us. As a key member of our team, you'll be responsible for driving marketplace growth by acquiring new listings, managing host relationships, and ensuring high levels of host satisfaction for the APAC region.
Key Responsibilities
- Develop and implement strategies to acquire new listings in the region, driving marketplace growth.
- Manage relationships with hosts to ensure high levels of satisfaction and engagement.
- Implement strategies to reduce churn rate and retain hosts on the platform.
- Monitor and analyze acquisition and account management performance data to identify trends, insights, and opportunities for optimization.
- Provide exceptional support to hosts, addressing their needs and resolving issues promptly.
- Track and report on key performance indicators related to net new listings, churn rate, and host satisfaction.
Requirements
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 2+ years of experience in account management, business development, or related roles.
- Strong understanding of acquisition and account management strategies.
- Excellent organizational and time management skills.
- Strong problem-solving and analytical abilities.
- Effective communication and interpersonal skills.
- Proficiency in account management and CRM tools is a plus.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong attention to detail and commitment to operational excellence.
