Account Manager

2 weeks ago

Sydney, New South Wales, Australia Lightspeed Full time

Role Overview

We are seeking a highly skilled Account Manager to join our APAC Hospitality Sales team at Lightspeed. As an Account Manager, you will be responsible for managing inbound sales for our hospitality venues based in the APAC market.

Key Responsibilities

  • Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, to understand their requirements and provide solutions that add value to the customer.
  • Build trust and rapport with customers to support upselling and maximising account growth in every customer interaction.
  • Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms.
  • Demonstrate software solutions to customers, from core POS products to modules and upgrades.
  • Responsible for reactive upsell from inbound sales and expansion monthly recurring revenue.

Requirements

  • Experience in an account management, sales development representative or similar role carrying a sales quota.
  • Understanding of solution-based consultative sales in a SaaS environment.
  • Ability to use Salesforce.com and other technologies to manage and organise pipeline.
  • Entrepreneurial approach; you work smarter not harder.
  • Good time management with strong organisational skills.

What We Offer

  • A supportive and collaborative team who celebrate not only team but also individual success.
  • A range of benefits that'll keep you happy, healthy and (not) hungry, including Lightspeed share scheme, unlimited paid time off policy, flexible working policy, health and wellness benefit of $500 per year, mental health online platform and counselling & coaching services, paid leave and assistance for new parents, LinkedIn Learning license, rooftop with dining space and BBQ facilities, self-service cafe-style kitchen and fully stocked fridge, pantry & bar, weekly catered lunches for the entire office, exciting events hosted regularly by our Sydney Culture Club, brand new office space located in Redfern, NSW, and dog friendly environment.

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