Account Manager

4 weeks ago

Sydney, New South Wales, Australia Lightspeed Full time

We're looking for a skilled Account Manager to join our APAC Hospitality Sales team at Lightspeed. As an Account Manager, you'll be responsible for managing inbound sales for our hospitality venues based in the APAC market.

Your role will involve working closely with a large range of merchants to build rapport, understand their objectives, and ensure they're getting the best solution possible to help them achieve their goals.

Key Responsibilities:

  • Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, to understand their requirements and provide solutions that add value to the customer.
  • Build trust and rapport and demonstrate active listening to support your focus of upselling and maximising account growth in every customer interaction.
  • Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms.
  • Demonstrate software solutions to customers, from core POS products to modules and upgrades.
  • Responsible for reactive upsell from inbound sales and expansion monthly recurring revenue.

Requirements:

  • Experience in an account management, sales development representative or similar role carrying a sales quota.
  • Understanding of solution-based consultative sales in a SaaS environment.
  • Ability to use Salesforce.com and other technologies to manage and organise pipeline.
  • Entrepreneurial approach; you work smarter not harder.
  • Good time management with strong organisational skills.

We're a supportive and collaborative team who celebrate not only team but also individual success. If you're unsure that you have the right profile for the role, we encourage you to apply and give it a try.

What's in it for you?

  • Ability to do your job in a truly flexible environment.
  • Genuine career opportunities in a company that's creating new jobs everyday.
  • Work in a team big enough for growth but lean enough to make a real impact.

We offer a range of benefits that'll keep you happy, healthy and (not) hungry, including Lightspeed share scheme, unlimited paid time off policy, flexible working policy, health and wellness benefit of $500 per year, mental health online platform and counselling & coaching services, paid leave and assistance for new parents, LinkedIn Learning license, rooftop with dining space and BBQ facilities, self-service cafe-style kitchen and fully stocked fridge, pantry & bar, weekly catered lunches for the entire office, exciting events hosted regularly by our Sydney Culture Club, brand new office space located in Redfern, NSW, and dog friendly environment.

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