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Commercial Specialist

2 months ago

Brisbane, Queensland, Australia Auto & General Full time
About the Role

We are seeking a highly skilled Commercial Specialist to join our team at Auto & General. As a key member of our Third Party Recoveries and Settlements department, you will play a critical role in managing supplier performance and ensuring compliance with legal and regulatory obligations.

Key Responsibilities
  • Supplier Relationship Management: Develop and maintain strong relationships with insurance suppliers to ensure compliance with contractual obligations and performance expectations.
  • Contract Management: Facilitate the negotiation, review, and renewal of supplier contracts to ensure alignment with compliance requirements and business objectives.
  • Compliance Oversight: Monitor suppliers' adherence to regulatory requirements, industry standards, and internal policies to ensure compliance at all levels.
  • Performance Evaluation: Evaluate supplier performance against key performance indicators (KPIs) and service level agreements (SLAs) to ensure quality, efficiency, and effectiveness.
  • Reporting and Analysis: Prepare regular reports on supplier performance, compliance status, and any remediation actions taken to senior management for review and decision making.
  • Risk Management: Identify and mitigate risks associated with supplier performance that could impact the insurance company's operations, reputation, or regulatory compliance.
  • Issue Resolution: Address and resolve any issues or disputes that may arise in services delivered to claims operations and provide resolution to the satisfaction of all stakeholders in a timely and efficient manner.
Requirements
  • Relevant Qualifications: Relevant qualifications in Business, Commerce, or a similar discipline.
  • Experience: 3 years of experience in a similar role.
  • Skills: Strong working knowledge of insurance, recoveries, and claims management relative to applicable legislation, processes, and industry best practice.
  • Analytical and Problem-Solving Skills: Excellent analytical, problem-solving, and decision-making skills.
  • Communication and Interpersonal Skills: Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders.
  • Leadership and Development Skills: Demonstrated ability to effectively engage, influence, and develop others.
  • Project Management Experience: High-level project management experience, including the ability to deliver results to agreed timeframes.
About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.