NDIS Support Coordinator

2 days ago

Bendigo, Victoria, Australia beBeeDisability Full time $60,000 - $85,000
Job Opportunity

We are seeking a skilled NDIS Support Coordinator to join our team in Bendigo Region.

Key Responsibilities:

  • Provide administrative support to the NDIS team, liaising with clients, families and service providers.
  • Ensure a smooth and efficient service experience for NDIS participants.
  • Act as the first point of contact for NDIS clients, responding to inquiries and providing information on NDIS services, processes and policies.
  • Assist in scheduling and coordinating appointments for NDIS participants.
  • Provide administrative support including data entry, updating client files, maintaining records and ensuring all necessary documentation is completed and stored in line with NDIS standards and confidentiality requirements.
  • Support new NDIS participants through the intake and onboarding process, helping them understand the NDIS process and their rights and responsibilities.
  • Maintain accurate and up-to-date records, including service agreements, reports and progress updates, ensuring compliance with NDIS documentation requirements.
  • Work closely with NDIS support coordinators, case managers and other internal teams to ensure service delivery is in accordance with each participant's NDIS plan.
  • Assist in gathering feedback from clients and families to improve services and monitor client satisfaction with services provided.

Requirements:

  • Certificate or qualification in Business Administration, Community Services, or Disability Support.
  • Previous experience in an administrative or client service role, preferably within the NDIS or community services sector.
  • Strong organizational and time-management skills.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite and other office-related software.
  • A valid Working with Children Check (WWCC) and NDIS Workers Screening number.
  • A genuine interest in supporting people with disabilities and an understanding of the NDIS system.

Benefits:

  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development and growth opportunities.
  • A competitive salary package.
  • A comprehensive employee benefits program.

Personal Attributes:

  • Compassionate, empathetic and respectful of individuals with disabilities and diverse needs.
  • Excellent problem-solving skills and a proactive approach to addressing client needs.
  • Ability to maintain confidentiality and handle sensitive information with professionalism.
  • Strong attention to detail and accuracy in handling client records.
  • Ability to work independently as well as part of a team in a collaborative environment.
  • Flexible, adaptable and able to manage competing priorities effectively.

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