Disability Service Team Lead

2 days ago

Hawthorn East, Victoria, Australia Scope (Aust) Ltd Full time
About Scope

Scope (Aust) Ltd is a leading provider of disability services, committed to creating opportunities for people with disabilities to belong and thrive.

We deliver a range of services including supported independent living, short-term accommodation, social connections, lifestyle options, therapy, and employment services across Victoria and NSW.

About the Role

This leadership position is responsible for negotiating and managing service agreements to meet customer needs. You will work closely with stakeholders to determine services available within funding constraints.

Your key focus areas include:

  • Providing leadership and support to a team to ensure an appropriate customer focus and understanding of the service environment.
  • Developing, maintaining, and updating service agreements/contracts in accordance with current procedures.
  • Ensuring service agreements/contracts are financially sustainable and meet customer needs and expectations.
  • Managing incidents and complaints according to Scope policies and procedures.

What We Look For

  • Demonstrated experience in managing a team.
  • Experience in a customer service and/or support role within disability, health, or community services.
  • Knowledge of Lumary and understanding of the NDIS funding model.
  • Experience in managing complex issues and complaints.
  • Strong computer literacy skills, including contract management software.
  • Ability to build and manage relationships and work within a team environment.
  • Critical thinking, problem-solving, and decision-making skills.
  • Ability to prioritize tasks, work under pressure, and meet deadlines.
About the Salary

The estimated annual salary for this position is $95,000 - $110,000 AUD, depending on location and experience.

Benefits

As a valued employee at Scope (Aust) Ltd, you will have access to a range of benefits including:

  • A competitive salary and annual leave package.
  • Access to our exclusive benefits platform, offering discounts and cashback rewards.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

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