Lead Disability Service Manager

3 days ago


Hawthorn East, Victoria, Australia Scope (Aust) Ltd Full time
About Scope

Scope (Aust) Ltd is a registered provider under the NDIS, delivering services in over 420 locations across Victoria and NSW.

Job Overview

As a Lead Disability Service Manager, you will oversee the negotiation, creation, and management of financially sustainable Service Agreements to meet customer needs.

Key Responsibilities
  • Provide leadership and support to a team, ensuring an appropriate customer focus and understanding of the service operating environment.
  • Develop, maintain, and update service agreements/contracts in accordance with current procedures.
  • Ensure service agreements/contracts are financially sustainable and meet customer needs and expectations.
  • Manage incidents and complaints according to Scope policies and procedures.
Required Skills and Qualifications
  • Demonstrated experience in managing a team.
  • Experience in a customer service and/or support role within disability, health, or community service.
  • Knowledge of Lumary & understanding of the NDIS funding model.
  • Experience in managing complex issues and complaints.
  • Strong computer literacy skills, including contract management software.
  • Ability to build and manage relationships and work within a team environment.
  • Critical thinking, problem-solving, and decision-making skills.
  • Ability to prioritize, work under pressure, and meet deadlines.
Estimated Salary: $85,000 - $110,000 per annum

This salary estimate is based on national averages for similar roles in Australia. Your actual salary may vary depending on your location, experience, and other factors.

Benefits

We offer a range of benefits, including access to an exclusive benefits platform with cashback, vouchers, and discounts to popular retailers.



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