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Operations Manager

2 weeks ago

City of Armadale, Australia beBeeLeadership Full time $120,000 - $150,000

Job Title:

Administrative Leadership Position

This role focuses on leading customer-related areas, including managing and supervising a team of client liaison officers. Responsibilities include undertaking daily customer service and key operational tasks.

Developing excellent relationships with dealers/OEM customers is crucial. This involves monitoring key metrics to ensure performance targets are met and liaising with operations to identify damage issues and implement process improvements.

Key Responsibilities:
  • Establish and maintain strong customer relationships with all dealers/OEM customers.
  • Monitor and analyze branch performance to achieve KPI targets.
  • Collaborate with operations teams to address damage issues and optimize branch processes.
  • Support the administration teams in reporting and data analysis to drive efficiency and effectiveness.
  • Identify opportunities for revenue growth and market expansion.
  • Assist with data input, purchase orders, and financial analysis to enhance branch operations.
  • Respond to general customer inquiries regarding dealer storage, pricing, and information.
  • Perform administrative tasks and office support duties as required.
Requirements:
  • A minimum of 3 years' experience in a supervisory or leadership role.
  • Excellent customer service and conflict resolution skills.
  • Prior experience leading a team and ensuring compliance with policies and procedures.
  • Independent and autonomous self-motivation.
  • Ability to motivate and lead a team to deliver exceptional customer service.
  • Flexibility and adaptability to changing customer needs and business requirements.
  • Strong analytical and problem-solving skills.
  • Superior leadership abilities with proven experience supporting a team.
  • High level of stakeholder engagement and effective communication management.