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Food and Beverage Service Associate
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Service Associate at Novotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and providing top-notch service in our restaurant, café, and in-room dining areas.
Key Responsibilities
- Guest Service
- Provide warm and welcoming service to guests, ensuring their needs are met and exceeded
- Respond to guest inquiries and resolve any issues in a timely and professional manner
- Food and Beverage Service
- Efficiently take orders and serve food and beverages in a timely and accurate manner
- Maintain the presentation of the restaurant and ensure a clean and safe environment for guests
- Team Collaboration
- Work collaboratively with the team to ensure smooth running of the service period
- Communicate effectively with colleagues to ensure seamless service delivery
- Qualifications and Requirements
- Previous experience in a similar role, with hotel experience an advantage
- Knowledge of beverages, including barista coffee, cocktails, and wines, to maximize average spend
- Ability to work in a fast-paced environment with attention to detail
- Interest in making genuine connections with guests and colleagues
- Availability to work varied shifts, including early morning, late evenings, weekends, and public holidays
- Current Responsible Service of Alcohol and Food Handling, or willingness to obtain
- Must have working rights in Australia
What We Offer
As a Food and Beverage Service Associate at Novotel, you will receive:
- Fully laundered uniforms
- Fantastic career and development opportunities
- Access to Accor Academy and Typsy training platforms
- Wellness benefits
- Hotel discounts
- Worldwide benefits