Student Engagement Officer

1 week ago


North Geelong, Victoria, Australia The Gordon Full time
About the Role

We are seeking a highly skilled and motivated Student Engagement Officer to join our team at The Gordon. As a key member of our customer service team, you will be responsible for delivering exceptional service to prospective students, managing leads, and driving sales and conversion for our recruitment campaigns.

Key Responsibilities
  • Provide outstanding customer service to prospective students through various channels, including phone, email, and online platforms.
  • Utilize sales expertise to engage potential students and convert leads into enrollments.
  • Effectively communicate with prospects, teaching areas, and key stakeholders to ensure all enquiries are thoroughly resolved.
  • Manage leads using our Customer Capture database, with a strong emphasis on sales and conversion for both inbound and outbound recruitment campaigns.
What We Offer
  • A dynamic and inclusive work environment that values employee growth and development.
  • A competitive salary package, including superannuation.
  • Opportunities for career advancement and professional development.
  • A comprehensive employee assistance program.
  • Free staff parking and close proximity to public transport.
  • Access to our on-site cafeteria, The Social Café, and The Davidson Restaurant.
About The Gordon

The Gordon is a leading regional TAFE in Victoria, committed to delivering high-quality education and training programs. We are a values-driven organization that prioritizes student success, employee well-being, and community engagement.

Why Work with Us?
  • We offer a supportive and collaborative work environment that fosters employee growth and development.
  • We prioritize student success and well-being, and are committed to delivering exceptional customer service.
  • We offer a range of benefits and perks, including a comprehensive employee assistance program and access to our on-site cafeteria and restaurants.


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