Payments Team Lead

21 hours ago

Sydney, New South Wales, Australia beBeePayment Full time $107,702 - $146,228
Role Overview

As a Team Leader of Payments, you will oversee the accurate and timely processing of workers compensation claims. This leadership role involves leading a team of Payment/Claims Support Officers to ensure compliance with legislation, policies, and internal procedures.

Key Responsibilities
  • Coach, mentor, and provide performance feedback to team members; allocate workloads and manage leave to maintain consistent team coverage;
  • Conduct regular team meetings to communicate updates, priorities, and training; identify training needs and support the upskilling of team members.
  • Perform regular audits to verify payment accuracy and investigate discrepancies or errors in payment processing;
  • Implement process improvements to increase efficiency and reduce risk; collaborate with internal audit or compliance teams when necessary.
  • Work closely with case managers, insurers, and finance teams to resolve payment issues; effectively communicate with injured workers or legal representatives regarding payment status;
  • Serve as an escalation point for complex or sensitive payment matters.
Requirements
  • Proven experience in processing workers compensation payments or claims;
  • Strong understanding of workers compensation laws and regulations;
  • Previous experience leading or supervising a team;
  • Experience working in insurance, government, or a similar regulated industry;
  • Excellent customer service and stakeholder management skills;
  • Familiarity with claims management or payment systems;
  • Ability to manage workloads and meet deadlines;
  • Experience reviewing payment accuracy and resolving issues;
  • Good attention to detail and problem-solving skills;
  • Comfortable using Microsoft Excel and other basic software;
  • Strong communication and documentation skills.

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