Community Bank Representative
7 days ago
Role Overview:
The role of a Customer Service Officer is a dynamic opportunity to make a positive impact on our customers' lives. As a key member of our team, you will be responsible for delivering exceptional customer service and helping customers achieve their financial goals.
Key Responsibilities:
- Explore customers' needs through in-depth conversations to help them achieve their financial goals and partner with different specialists within the branch.
- Support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
- Be the face of the branch and customer service, becoming our customers' go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork.
- Embrace an attitude of lifelong learning, bringing your brilliant mind and taking your career to the next level with on-the-job training and external development opportunities.
What You'll Bring:
- Experience in a customer service environment and the ability to achieve targets.
- Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
- Confidence to communicate with new and existing customers face-to-face and over the phone.
- Eagerness to understand and communicate what makes us unique.
- Drive for collaboration – teamwork is crucial for us to work together and achieve our goals.
Our Community Banking Model:
Our approach ensures that profits are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs.
Why Choose Us:
We offer a supportive and collaborative work environment, opportunities for professional growth and development, and a chance to make a real difference in people's lives.
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