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Community Care Professional
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We are seeking a highly skilled and compassionate customer service professional to lead our team. As a key member of our organization, you will be responsible for managing a caseload of community-based older Australians with Government-funded aged care services delivered in their homes.
Key Responsibilities:- Manage clients' funding budgets in accordance with government program guidelines, ensuring each client's care requirements are met.
- Assess clients' needs and develop personalized care plans that cater to their unique circumstances.
- Onboard new clients and proactively manage existing clients using a compassionate, person-centered approach.
- Collaborate with our Clinical, Scheduling, and Service Delivery teams to deliver comprehensive care solutions.
- Experience in community-based case management is highly valued.
- Experience with managing Government-funded in-home aged care services and budgets is an advantage.
- Current driver's license and reliable vehicle with minimum Third-Party insurance coverage.
- Strong communication skills, both verbal and written.
- Demonstrated empathy and compassion in working with diverse populations.
- Excellent problem-solving abilities and critical thinking skills.
- Good organizational and time management skills.
- Cultural competence and the ability to work effectively with people from diverse backgrounds.
We prioritize delivering best-in-class care to our clients. Our team is committed to providing safe, personal, connected, and effective care solutions. We offer opportunities for professional growth and development, as well as a supportive work environment that fosters collaboration and mutual respect.
