Service Delivery Specialist

3 days ago

Canberra, ACT, Australia beBeeExcellence Full time $150,000 - $200,000
Service Design Professional

The role of a Service Design Manager is critical in delivering exceptional service experiences for clients.

This is an exciting opportunity to bring your expertise in industry-standard service design frameworks such as ITIL, Agile, and similar methodologies to drive strategic objectives and quality standards.

  • Manage and oversee ICT service management functions, ensuring seamless integration with departmental objectives and adherence to rigorous quality standards.
  • Develop and maintain strong technical understanding of modern ICT infrastructures, encompassing multi-vendor environments, networks, software solutions, and security protocols.
  • Facilitate business decision-making processes by capturing and disseminating technical and business information.

About the Role

As a visionary leader, you will navigate complex systems, build strong relationships, and deliver results-driven outcomes. This is a challenging and rewarding role that requires passion for driving innovation and excellence.

Key Responsibilities

  1. Oversee ICT service management functions to ensure alignment with departmental objectives.
  2. Maintain strong technical understanding of modern ICT infrastructures.
  3. Facilitate business decision-making processes through effective communication and information dissemination.

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