Tech Support Specialist

3 days ago

Brisbane, Queensland, Australia beBeeCustomerFocused Full time $55,000 - $73,000
IT Support Specialist Role

We are seeking an IT support specialist to provide exceptional service and technical assistance to our community.

This role involves troubleshooting basic technical issues, escalating complex problems, and delivering outstanding customer experiences through walk-ups, phone calls, and emails.

  • Key Responsibilities:
  1. Technical Support: Provide high-quality technical support via various channels including walk-ups, phone calls, and emails.
  2. Troubleshooting: Troubleshoot basic technical issues and escalate complex problems to senior technical staff as needed.
  3. Customer Service: Deliver excellent customer service with a positive attitude, empathy, and patience.
  • Requirements:
  1. Experience or interest in IT support or help desk roles.
  2. Strong communication skills and ability to work effectively with diverse users.
  3. Reliable, customer-focused, and a team player.
About This Opportunity

This is an exciting opportunity to join our team and contribute to delivering exceptional services to our community. We are passionate about providing high-quality support and look for someone who shares this vision.

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