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Oracle Cloud Incident Manager

1 week ago

Melbourne, Victoria, Australia Ampstek Full time

We are looking for an experienced Oracle Cloud Incident Manager to join our team at Ampstek. This role requires a high level of expertise in managing Oracle Cloud Customer Service (CCS) environments and leading incident management processes.

Responsibilities include:

  • Overseeing incident management processes to ensure swift resolution of critical issues.
  • Coordinating activities to investigate, diagnose, and resolve incidents impacting Oracle CCS applications and services.
  • Communicating effectively with internal teams, customers, and stakeholders during critical incidents.

**Key Requirements:**

  • At least 8-10 years of experience in incident management, with a focus on Oracle Cloud Customer Service (CCS) or Oracle Cloud Infrastructure (OCI).
  • Strong knowledge of Oracle applications and Cloud-based support environments.

**About Ampstek:**

Ampstek is a forward-thinking company dedicated to providing innovative solutions and exceptional service to our customers.