Cloud Innovation IT Support Specialist

2 days ago

Brisbane, Queensland, Australia beBeeIT Full time

Join us in our pursuit of excellence as a Level 2 IT Support Specialist where cloud innovation meets real-world purpose.

We're on the hunt for an individual who is passionate about delivering smart solutions, troubleshooting complex issues, and contributing to a supportive, forward-thinking team.

In this high-impact role, you will have the opportunity to shape the future of IT for a growing organisation making a real difference.

As a valued member of our team, you can expect a range of benefits including a hybrid working model, paid day off on your birthday, purchase leave options, and ongoing learning & development through our Immersion Program.

Key Responsibilities
  • Provide Tier 2 support across Microsoft 365, Intune, Entra ID, Azure, Defender, and Exchange Online
  • Troubleshoot and resolve escalated technical issues via HALO ITSM and remote tools
  • Administer Intune, Autopilot, and Endpoint Manager including compliance and Conditional Access
  • Support Microsoft 365 platforms: Exchange, SharePoint, Teams, Purview, and Entra ID
  • Implement and manage security controls aligned with Zero Trust principles
  • Contribute to IT projects such as user migrations, policy rollouts, and license optimisation
  • Support core network services (Wi-Fi, DHCP, DNS) and investigate performance issues
  • Maintain documentation and mentor junior team members
Requirements
  • Aged care or healthcare IT experience is advantageous but not required.
  • Experience in a similar Level 2 or escalated support role
  • Solid experience with Microsoft cloud technologies
  • A strong problem-solver with a proactive mindset
  • Passion for learning, collaboration, and continuous improvement

Our organisation provides a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

We are committed to supporting, empowering, and uplifting individuals by keeping them at the heart of everything we do and every decision about their care.

Apply now and be part of a team that is dedicated to shaping the future of modern care.

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