Customer Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $60 - $80
Customer Experience Specialist

This role is an exciting opportunity to join a dynamic team delivering exceptional customer experiences across multiple touchpoints.

About the Role

We are seeking a highly skilled and motivated Customer Experience Specialist to support the broader marketing team in delivering events, campaigns, and communications that enhance the customer experience.

The successful candidate will be responsible for:

  • Executing centre events and digital campaigns to create engaging experiences for our customers.
  • Assisting with the planning, management, and delivery of the annual marketing strategy across digital, direct, and social media touch points.
  • Coordinating centre signage from production through implementation in centre.
  • Processing invoices, sales reports, and other administrative duties.
  • Building relationships with retailers, shoppers, community groups, and other stakeholders.

Key Responsibilities

- Event Execution: Deliver seamless and memorable events that exceed customer expectations.

- Campaign Coordination: Assist in planning, managing, and executing effective marketing campaigns that drive customer engagement.

- Centre Signage: Coordinate the creation and implementation of eye-catching centre signage that enhances the customer experience.

- Administrative Support: Provide high-quality administrative support to ensure efficient operations.

- Stakeholder Engagement: Foster strong relationships with internal and external stakeholders to drive business success.

Your Qualifications

To succeed in this role, you will need:

  • Experience in executing events and activations.
  • Experience working in a marketing role, including ownership of digital and social channels.
  • Relevant tertiary qualifications.
  • Passion for delivering quality executions that enhance the customer experience.
  • Strong interpersonal skills, confident communicating with internal and external stakeholders.

What We Offer

We offer a collaborative, welcoming, inclusive, and supportive culture where you can thrive and grow. Our benefits include:

  • A gender-neutral parental leave policy - 18 weeks paid with no qualifying period.
  • Life Leave - additional five days paid leave to use however you like on top of your four weeks annual leave.
  • Diverse career paths - Opportunities to cross-skill and develop working with over 70 different professions within the team.

Why Work with Us

We believe all differences contribute to our success and ensure a workforce that reflects the customers we serve. We encourage and support our people to bring their whole selves to work every day.

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