Hearing Specialist Representative

6 days ago


Sydney, New South Wales, Australia Bloom Hearing Specialists Full time

Bloom Hearing Specialists, a leading global player in the hearing aid industry, invites applications for an experienced Customer Care Coordinator. Based in Hallett Cove, this role offers a competitive remuneration package of around $60,000 to $80,000 per annum, depending on experience.

Company Overview

WS Audiology, our parent company, operates a global network of hearing stores equipped with cutting-edge technology and staffed by dedicated professionals. Our commitment to creating an inclusive work environment has earned us an industry-high NPS score.

Job Description

  • We seek a highly skilled customer service representative to engage with clients through phone, email, and in-person interactions, providing tailored product information and resolving concerns efficiently.
  • You will be responsible for scheduling appointments for hearing assessments and consultations with our expert audiologists.
  • As a key ambassador for our brand, you will guide customers through our innovative range of hearing devices and accessories.
  • In addition to excellent communication skills, you will possess good computer literacy and the ability to navigate various software programs.

Required Skills and Qualifications

  • A minimum of 2 years' experience in delivering customer service in retail or allied health environments is essential.
  • Your administrative background and collaborative spirit will enable you to work effectively as part of a team.
  • A positive attitude, attention to detail, and ability to work independently when needed are also required.

Benefits

  • Ongoing training and continuing professional development opportunities support your career growth and advancement within the company.
  • Clinic incentives and paid parental leave provide additional benefits to enhance your overall job satisfaction.
  • Access to Employee Assistance Programs and hearing aid benefits further demonstrate our commitment to your well-being.

About Us

We value diversity and welcome applications from individuals who share our passion for delivering exceptional customer experiences. A police check will be conducted as a condition of employment, ensuring the highest standards of professionalism and trustworthiness.


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