Career Opportunities Abound

2 weeks ago

Hobart, Tasmania, Australia beBeeCustomer Full time $50,000 - $80,000
Job Title: Customer Service Professional

About the Role

We are seeking a skilled and compassionate individual to join our team as a Customer Service Professional. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding their expectations.

Key Responsibilities

  • Deliver outstanding customer experiences through active listening, empathy, and effective communication.
  • Utilize problem-solving skills to resolve complex issues, make sound judgments, and take critical decisions that drive business outcomes.
  • Demonstrate a customer-centric approach, prioritizing the needs of our customers and striving to make a positive impact.
  • Maintain accurate records and adhere to legislative and compliance procedures and practices.
  • Navigate multiple and complex systems, supporting customers to engage with digital offerings.
  • Collaborate with our team to achieve shared goals, valuing integrity, having a collaborative mindset, and being committed to our desired culture.

Training and Support

Upon commencement, you will begin a comprehensive training program designed to equip you with the knowledge, tools, and hands-on practice needed to deliver exceptional customer experiences.

Benefits

  • Staff discounts on home and car insurance, and free Ultimate Roadside Assistance.
  • Three days of Wellbeing Leave per year.
  • Superannuation contribution matching up to 2%.
  • Career growth opportunities.
  • Flexible work arrangements to balance life commitments.

Requirements

  • Previous experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • A customer-centric approach and empathy for others.
  • Ability to navigate multiple and complex systems.
  • Highly resilient, flexible, and adaptable in a changing environment.
  • Team player with a collaborative mindset.

What's Next?

After applications close, candidates will be notified via email whether their application is being progressed. Our recruitment process may include video screening, group interviews, online testing, reference checks, and a National Police Check.

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