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Capacity Planning Analyst, Technology and Process Specialist
2 months ago
**About the Team**
TikTok's Optimization & Orchestration team is a key component of the company's operations. The team is responsible for planning and optimizing workforces to achieve business goals at various levels. As a Capacity Planning Analyst in the Technology and Process team, you will collaborate with cross-functional stakeholders and internal teams to drive process improvements and system automation.
**Key Responsibilities:**
- **Platform/Tools Improvements:** Design and implement internal platforms for resource planning and optimization to enhance operational efficiency. Conduct user research and data analysis to translate user painpoints into requirements.
- **Strategic Analysis:** Develop principles for resource allocation and generate comprehensive analytical reports considering business growth, cost efficiency, management optimization, and resource availability.
- **Stakeholder Collaboration:** Work closely with regional and business line leaders to align on business objectives and key strategies, collaborating effectively with stakeholders to implement planning solutions.
- **Team Mentorship:** Mentor junior analysts to develop optimal planning solutions tailored to specific business needs.
- **Operational Forecasting:** Forecast demand and allocate resources for large-scale operational domains, particularly in content safety, ensuring the smooth operation of TikTok products.
**Minimum Qualifications:**
- Bachelor's degree or above
- Minimum of 3 years' experience in related/similar capability
- Proven experience in large-scale platform/system/tools design and/or implementation or similar capacity, experience with internal platform preferred
- Proven experience in project management, with a strong ability to manage multiple projects
- Proven experience in data analysis capabilities along with strong proficiency in data analysis tools (e.g., Excel, SQL, Tableau)
- Strong understanding of capacity planning and forecasting
- Exceptional communication and interpersonal skills, with the ability to articulate insights and recommendations clearly in both written and verbal English
**Preferred Qualifications:**
- Industry Knowledge: Preferred experience in content safety, supply chain management, or financial sectors
- Global Team Fit: Ability to work effectively in a global team environment, valuing diverse perspectives and demonstrating cultural sensitivity and adaptability
