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System Specialist, Loyalty

2 months ago

Sydney, New South Wales, Australia Virgin Australia Full time
About the Role

We are seeking a highly skilled System Specialist, Loyalty to join our Technology department at Virgin Australia. As a key member of our team, you will be responsible for providing end-to-end functional expertise of loyalty systems and acting as a conduit between the business and technology support teams.

Key Responsibilities
  • Technical Expertise: Provide technical guidance and support to the Loyalty business and delivery teams to ensure they get the best from their systems.
  • Stakeholder Management: Meet regularly with division leaders and teams to understand their current and future business needs and translate these into technology requirements and solutions.
  • Process Improvement: End-to-end understanding of how the Loyalty division uses their technology to ensure correct security and continuous improvement measures are achieved.
  • Issue Resolution: Work with the Loyalty division and technology support teams to quickly identify the cause of complex issues, assist with workarounds, and resolution.
  • Change Management: Proactively keep up to date on relevant product changes and regularly share new information with users, including impact assessments of change requests or enhancements.
  • Project Delivery: Ownership of small enhancement initiatives from understanding business need to coordinating delivery of solution through to completion.
  • Technology Roadmap: Contribute to larger technology projects ensuring these projects deliver technology solutions that meet business needs considering division's end-to-end systems and processes.
  • Vendor Management: Build and maintain regular positive engagement with vendors and technology providers to develop successful working relationships that contribute to the effectiveness of your allocated division's system support.
Requirements
  • Tertiary Qualification: Tertiary qualification in Information Systems or equivalent experience in a similar role.
  • Experience: At least 2 years' experience as a Systems Analyst/Systems Specialist/Platform Owner/Platform Analyst (or similar role).
  • Business Analysis: Demonstrated experience with understanding and analysing business issues and translating them into business requirements and then into technology solutions.
  • System Support: Experience supporting your allocated division's systems in a large organisation.
  • Continuous Improvement: Track record of identifying opportunities for continuous improvement and delivering effective change.
  • Communication: Strong communication and facilitation skills encompassing user and management levels, including vendors.
What We Offer
  • Discounted Flights: Discounted flights for you and your loved ones.
  • Flexible Work Style: A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs.
  • Benefits: One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant, and onsite gym (with a low membership fee) and South Bank Parklands just across the road.
  • Wellbeing: Free counselling and access to a wellbeing app to support your physical, mental, social, and financial health.