Restaurant Operations Manager

2 months ago

Mermaid Waters, Queensland, Australia Hungry Jacks Full time
About the Role

This is a permanent full-time position; the applicant must hold and maintain a Food Safety Supervisor Certificate and/or ServSafe Certification.

As an Assistant Manager, you will be responsible for the safe, effective, and efficient operation of the restaurant under the supervision of the Restaurant Manager.

You will be guest-obsessed, providing outstanding Quality, Service, and Cleanliness to our guests through our team.

You will lead a Business Portfolio (business system) to ensure outstanding business results, while contributing to a culture of inclusiveness aligned with our cultural pillars:

  • Growth Mindset
  • People Power
  • 100% Guest Obsessed
  • Stronger Together
  • Make a Difference
Key Responsibilities

Providing Safety Leadership:

  • Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards.
  • Ensure safety and security procedures are enforced.

Creating a Guest Obsessed Culture:

  • Interview, hire, train, and supervise your team to deliver exceptional guest service on every occasion, in all sales procedures, demonstrating a 'guest obsession.'
  • Evaluate employee performance, promotions, disciplinary discussions, and resolve employee grievances appropriate to your role.
  • Ensure that guests receive prompt service and quality food.
  • Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly).
  • Respond to guest inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with response.
  • Own (on your shifts) National incentive programs to improve the guest experience.

Building the Brand (Business Planning):

  • Utilize your Business Priority Plan to continually improve your Restaurant performance.
  • Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
  • Participate in community engagement initiatives in your local area to improve visibility and build brand loyalty.

Leading a High-Performing Team:

  • Create a culture that emphasizes growth, trust, and accountability.
  • Build your Restaurant Team to ensure effective shift coverage with productive and proficient employees.
  • Develop and maintain a succession plan that engages and retains your internal talent pipeline.
  • Partner with your Training Coach to execute the Restaurant's Training Plan.

Managing the Business (Profit and Controllables):

  • Accurately project sales to ensure rostering and ordering support our guest obsession.
  • Plan and prepare work schedules and assign employees to specific duties.
  • Manage controllables (own portfolio) to achieve profit goals.
  • Conduct regular stock take of inventory, maintain stock records, ensure alignment within budget.
  • Order inventory as per requirements for sales projections.
Requirements

AQF Certificate II or III or minimum of one-year relevant experience.

All successful applicants for this position will be required to provide a National Police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

  • Restaurant Operations Manager

    2 months ago

    Kawana Waters, Queensland, Australia Grill'd Full time

    {"title": "Restaurant Operations Manager", "content": "Lead a High-Energy Team at Grill'dWe're seeking a skilled Restaurant Operations Manager to lead our team at Grill'd. As a key member of our management team, you'll be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.Key...

  • Restaurant Operations Manager

    3 weeks ago

    Broadbeach Waters, Queensland, Australia Miller Leith Full time

    Restaurant Manager Job DescriptionMiller Leith is seeking a highly skilled Restaurant Manager to oversee the daily operations of our restaurant at Pacific Fair Shopping Centre. As a key member of our team, you will be responsible for ensuring seamless service and high customer satisfaction.Key Responsibilities:Manage front-of-house and back-of-house...

  • Restaurant Operations Manager

    2 weeks ago

    Broadbeach Waters, Queensland, Australia Miller Leith Full time

    Company OverviewMiller Leith is a leading dining chain renowned for its fresh, authentic cuisine and commitment to quality. With a focus on providing a vibrant dining experience and promoting a healthy lifestyle, this brand has become a popular choice for flavor enthusiasts and health-conscious consumers alike.The RoleAs the Business Manager for this...

  • Restaurant Operations Manager

    1 month ago

    Kawana Waters, Queensland, Australia Grill'd Full time

    About Grill'dWe're a dynamic and fast-paced restaurant chain that's passionate about serving high-quality burgers and providing an exceptional customer experience. Our team is the heart of our business, and we're looking for talented individuals to join us as Assistant Restaurant Managers and Restaurant Managers.Key ResponsibilitiesLead and mentor a large...

  • Restaurant Operations Manager

    2 weeks ago

    Kawana Waters, Queensland, Australia Grill'd Full time

    Lead Our Team to SuccessAt Grill'd, we're on the hunt for talented Assistant Restaurant Managers and Restaurant Managers to lead our teams across multiple sites along the Sunshine Coast.We're a team that values being ourselves, quirks and all. We're flexible, supportive, and always looking to challenge the status quo. If you're passionate about delivering...

  • Restaurant Operations Manager

    3 weeks ago

    Kawana Waters, Queensland, Australia Grill'd Full time

    Lead a High-Energy Team at Grill'dWe're seeking an experienced Assistant Restaurant Manager to join our team on the Sunshine Coast. As a key member of our leadership team, you'll be responsible for leading and mentoring a large team of enthusiastic team members to deliver exceptional customer experiences and high-quality food.Key Responsibilities:Lead and...

  • Support Manager for Restaurant Team

    4 weeks ago

    Biggera Waters, Queensland, Australia Nando's Australia Full time

    At Nando's, we pride ourselves on being more than just a restaurant; we are a community that values our people above all. As an Assistant Restaurant Manager, you will play a crucial role in fostering a vibrant and inclusive environment where every team member is encouraged to express their individuality. Our core values of Pride, Passion, Courage, Integrity,...

  • Supportive Restaurant Supervisor

    4 weeks ago

    Biggera Waters, Queensland, Australia Nando's Australia Full time

    At Nando's, we pride ourselves on being a people-centric establishment that serves up the best in PERi-PERi chicken. Our culture is built on inclusivity and diversity, encouraging every team member to bring their authentic selves to work. We focus on creating a fun and engaging environment while maintaining our commitment to delivering fresh, high-quality...

  • Culinary Master Wanted

    4 days ago

    Twin Waters, Queensland, Australia The Loose Goose Restaurant Full time

    About Us:The Loose Goose Restaurant in Twin Waters has been serving the community for over 13 years, providing a warm atmosphere and a menu with high-quality dishes.We're a close-knit, friendly team, and we're looking for a talented Chef to join us.Key Responsibilities:Prepare and cook high-quality dishes.Ensure kitchen operations run smoothly, maintaining...

  • Co-Manager of Culinary Operations

    4 weeks ago

    Biggera Waters, Queensland, Australia Nando's Australia Full time

    At Nando's, we pride ourselves on being a people-centric establishment, renowned for our PERi-PERi chicken. Here, you will join a vibrant and inclusive team where your individuality is celebrated. We ensure our employees enjoy their work environment while maintaining a commitment to serving high-quality meals and nurturing our staff, affectionately known as...

  • Claims Operations Manager

    2 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleAs a key member of our Motor Claims team, you will be responsible for driving performance, developing innovative processes, and ensuring we stay ahead of the curve in a rapidly evolving customer and regulatory landscape.Key Success Criteria:Leadership: Drive a high-performing team to achieve ambitious goals.Delivery: Deliver exceptional...

  • Claims Operations Manager

    4 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleWe're seeking a highly skilled Claims Operations Manager to join our team at Auto & General. As a key member of our Claims Operations Management team, you'll be responsible for driving business outcomes, developing innovative processes, and ensuring we stay ahead of the curve in a rapidly evolving customer and regulatory landscape.Key...

  • Claims Operations Manager

    1 month ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and experienced Claims Operations Manager to join our team at Auto & General. As a key member of our Claims Operations Management team, you will be responsible for driving business outcomes, developing innovative processes, and ensuring we stay ahead of the curve in a rapidly evolving customer and regulatory...

  • Claims Operations Manager

    1 week ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleAs a Motor Claims Operations Manager, you will be responsible for driving the strategic direction of our Motor Claims operation. This involves optimising performance, developing innovative processes, and ensuring we stay ahead of the curve in a rapidly evolving customer and regulatory landscape.Key ResponsibilitiesLead a high-performing team to...

  • Claims Operations Director

    2 months ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    {"title": "Claims Operations Manager", "description": "About the RoleWe're seeking a highly skilled Claims Operations Manager to lead our Motor Claims operation. As a key member of our team, you'll be responsible for driving performance, developing innovative processes, and ensuring we stay ahead of the curve in a rapidly evolving customer and regulatory...

  • Assistant Coordinator

    2 months ago

    Mermaid Waters, Queensland, Australia YMCA Brisbane Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Coordinator to join our team at YMCA Miami Outside School Hours Care (OSHC) Service. As an Assistant Coordinator, you will play a key role in supporting the Service Coordinator with the day-to-day running of the service and management of a team of Educators.Key ResponsibilitiesAssist...

  • Claims Operations Director

    5 days ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleThe ideal candidate will be a Strategic Claims Manager with a proven track record of driving high performance in a rapidly evolving customer and regulatory landscape. As the Claims Operations Director of our Motor Claims operation, you will be responsible for optimising performance, developing innovative processes, and ensuring we stay ahead of...

  • Claims Operations Director

    3 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleWe're seeking a highly skilled Claims Operations Manager to join our team at Auto & General. As a key member of our Claims Operations Management team, you'll be responsible for driving performance, developing innovative processes, and ensuring we stay ahead of the curve in a rapidly evolving customer and regulatory landscape.Key...

  • Executive Chef

    4 weeks ago

    Broadbeach Waters, Queensland, Australia atlas recruitiment Full time

    About the RoleWe are seeking a highly skilled and experienced Chef to join our culinary team at Freghete, a renowned Italian restaurant in Broadbeach Waters, QLD.Key ResponsibilitiesPrepare and cook a variety of dishes, including soups, meats, gravies, vegetables, desserts, salads, and more.Train new staff members on preparation, cooking procedures, and...

  • Executive Chef

    4 weeks ago

    Broadbeach Waters, Queensland, Australia atlas recruitiment Full time

    About the RoleWe are seeking a highly skilled and experienced Chef to join our team at Freghete, a renowned Italian restaurant in Broadbeach Waters, QLD. As a key member of our culinary team, you will be responsible for preparing and cooking a wide range of dishes, from soups and meats to desserts and salads.Key ResponsibilitiesMenu Development: Collaborate...